Job: English Voice & Accent Coach (Alex) at UX Centers in Alexandria, Egypt

About the Job

• Evaluates performance to determine language ability.
• Prepares and writes daily reports including feedback of the employees with language or accent barrier
• Ensures the representatives meet call center quality measures
• Provides coaching, advice, and guidance based on audit findings, and delivers performance feedback to associates as outlined in the business unit’s policies and procedures.
• Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
• Other duties as assigned by Management.

The position will be a part of the continuous improvement department and the employees are working for a US telecommunication account

job requirements

2 to 3 years

Not Specified at least

Telecommunications

About this Company

UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS
UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible…

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