Job: Customer Inquiry Specialist at MTI Automotive in Cairo, Egypt
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About the Job
Call Center
As a Bookings Advisor you will be responsible for the efficient and timely booking of customers’ vehicles for services, using your customer service skills to encourage customers to book additional work with the dealership. You will work closely with the Service Team Managers to coordinate and maximise service sales. As the first point of contact for our customers, it is imperative that all customers feel welcomed and valued.
Bookings Advisor Duties and Responsibilities:
- To ensure all calls are answered within three rings
- To achieve monthly inbound and outbound call targets and conversion rates
- To receive customer instructions by telephone or in person and allocate to Workshop team on computerized reservation system ensuring the highest standard of efficiency and understanding of customer requirements
- Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
- Determining services needed by reviewing service history and referencing manufacturer service intervals.
- To provide customer estimates according to company policy on schedules, times and pricing
- To arrange loan vehicles, collection and delivery at time of booking, if required
- To contact customers when ordered parts have arrived and book-in as soon as possible
- To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
- To carry out customer follow up and prospecting calls to maintain and build the volume of work ensuring customer awareness of all products and services available
- To sell additional products, services and repair work in a professional manner
- Addition work will be required as per the brand requirements
job requirements
2 to 5 years
Not Specified
About this Company
MTI mission is” to become the largest premium luxury importer & distributor in Egypt setting a class leading benchmark in Customer Service”
MTI is a member of the Mohamed Mahmoud Sons Group “ MM Sons Group” privately owned and managed by the Mohamed Mahmoud…
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See all Careers and Jobs at MTI Automotive
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