Job: Administrative Assistant – Merchant / KYC Officer at Easy Cash in Cairo, Egypt

About the Job

Essential Duties and Responsibilities:

• Follow communication procedures, guidelines, and policies
• Review the user contracts and validate the information of the user on the system
• Receive the new user requests and follow up the end-to-end process
• Keep records of customer interactions, process customer accounts and file documents
• evaluate existing Clients according to established policies and procedures. 
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
• Performing the due diligence on new Clients, requesting the KYC information, documentation, review, and verification of received documentation
• Perform further investigation on identified suspicious client and client’s transactions and assist the KYC/AML compliance officer
• Assist the customer services functions by processing the inquiries on our systems
• Dealing with email enquiries
• Data entry on the internal systems
• Facilitate the onboarding process for the new users
• Assist in the preparation of regularly scheduled reports
• Contribute to team effort by accomplishing related results as needed
• Maintain computer and manual filing systems
• Develop and update administrative systems to make them more efficient

job requirements

2 to 4 years

Not Specified