Camera Customer Service – Photography

Job description:Daily tasksMaintaining long-term relationships with pro customers by offering outstanding and professional customer support via phone and email: troubleshooting, product and technical information, following up on escalationsUsing CRM to collect and track interactions with pro customersHandling of pro member applications, handling of pro member and product registrations, requesting welcome-kit shipments for new membersRepair booking and close follow-up with service centers, loan unit booking when neededFollowing up on loan unit stock, making sure it stays up to date based on pro customers’ needsCollaboration with different teams such as SQE teams (Engineers, CCO, Service Team) and Service CentersStaying up to date with pro customer base, different market events, and NPIsSearching for relevant information/investigating on technical topics to provide answers to pro customers’ queriesAdditional points: working hours, salary, other benefits, test units