Job: IT Enhancement Services Officer in New Cairo, Cairo

Part of Escalation management team to Incident resolution  

• Document and agree requirements and produce SLRs

(Service Level Requirements)  

• Review, Negotiate and Sign OLAs  

• Review and document (when applicable) ITSM processes  

• Work on Continual Service and Process improvement plan through the entire IT Organization  

• Work on Business Services SLA’s and sign off with Relationship managers

• Work on Business IT Services

Catalogue and sign off with

Relationship managers

Evaluate the effectiveness and  

efficiency of the Services and Processes

• Prepare IT processes assessment reports