English Back Office Advisor

Handle emails and chat in a timely matterFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue, and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call centre database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets